Experienced aluminium window and door maintenance specialists with over 21 years servicing Wellington, Kapiti and Horowhenua.

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Repair Damaged and Replace Worn Parts

Hard ware, for example window catches, door hinges, and window stays or hinges have a limited life unless maintained. Door handles for sliding doors and hinged doors wear overtime and need servicing or replacing.

Track and Repair Leaking Windows and Doors

Sometimes water can get in, this can be due to a number of causes, for example incorrect installation, shrinking rubber seals, inadequate flashing above and around windows. In most cases these can be located and repaired.

Identify Installation Issues

Some installation issues can cause opening doors and windows sashes closing incorrectly causing draughts. There is often a solution to reduce draughts however in some cases doors and windows may need reinstalling.

Recommend Window Solutions

Provide practical advice on the type of windows and doors to suit different house designs.

Retro Fit Double Glazing

In most instances single glazed aluminium windows can be retrofitted with double glazing.

Install Seal Replacements

Window seals shrink and leave gaps for air to get through causing draughts. Regular maintenance identifies this issue and seals can be replaced.

Install Restrictor Stays

Restrictor stays provide security and prevent small children falling out of windows. Council regulations require restrictor stays to be installed on all windows below 760mm from the floor or in the bathroom windows above baths or toilets. Windows in these situations are only to open 100mm.

Window Rescue team.


Window Rescue is a family business specialising in the maintenance of existing aluminium joinery. We replace broken parts including window catches, door locks and handles, window stays, sliding and bifold door wheels. We change backing, glazing and doors seals and retrofit double glazing to single glazed aluminium windows and doors.

Ross Newport leads the team and has been involved in the window industry for 35 years. He is an experienced aluminium joiner having worked in all areas of the industry including managing the factory, installing windows and doors onsite and providing maintenance services for several window franchises. Ross is well known as a problem solver and is often approached by window companies to assess issues and recommend solutions. He is friendly, approachable, and reliable and gets on well with clients, suppliers and tradesmen.

Kath Norton contributes business and leadership management expertise to the business and is responsible for the office admin and scheduling the work.

Jim Delaney and Levi Kalabha make up the core team adding their considerable expertise and complementary skills to ensure we deliver a quality service for our clients.

Window Rescue is a member of the Window & Glass Association NZ.


My Sliding Door Is Really Hard To Close

This is often due to wheels seizing through lack of maintenance. A useful solution is to purchase a penetrating oil and water-displacing spray from a local hardware store. Spray around the wheels, this should allow the wheels to roll more freely. This product is also useful in the maintenance of door hinges, preventing rust and reducing squeaks.

Discolouring And Fading Powder Coated Windows

To prevent this happening the outside of windows and doors should be cleaned with a soft cloth and mild liquid detergent in warm water and then rinsed with cold clean water on a regular basis. We suggest this is done at least 6 monthly and more often if you live closer to the sea.

Removing Sunbaked Stickers On Glass

Use an orange based cleaner available from your local hardware store to remove sun baked stickers off windows and doors.